Privacy Policy

Information we collect

We collect personal information that you choose to share with us, primarily when you reach out by phone or email to ask a question, request a quote, or schedule service. This may include your name, phone number, email address, the service or project address, and any details you provide about the work you need.

When you visit our website, the service that hosts it automatically receives limited technical information such as your IP address, browser and device type, the pages you request, and the date and time of your visit. This information helps us keep the site running. If you accept analytics cookies, we also use Google Analytics to understand how the site is used, as described under “Cookies and analytics” below.

How we use your information

We use the information we collect to:

• Respond to your inquiries and provide project quotes.
• Schedule, perform, and follow up on electrical and low-voltage work.
• Communicate with you about projects, appointments, and warranty service.
• Operate, maintain, and improve our website and services.
• Meet our legal, accounting, and contractual obligations.

We do not sell or rent your personal information, and we do not use it for purposes unrelated to serving you.

Cookies and analytics

We use Google Analytics 4, a service provided by Google, to understand how visitors find and use our website — for example, which pages are viewed most — so we can improve it. Google Analytics loads only if you click “Accept” on the cookie banner shown when you first visit. If you click “Decline” or haven’t made a choice, it never loads and no analytics cookies are set.

Once you accept, Google Analytics sets first-party cookies in your browser (such as _ga and _ga_*) that hold a pseudonymous identifier for your browser. Google processes your IP address and that cookie identifier, along with details about your visit such as the pages you view and your browser and device type. To learn how Google handles this information, see Google’s Privacy Policy. You can also block Google Analytics on every website you visit with the Google Analytics opt-out browser add-on.

You can change your choice at any time using the “Cookie settings” link in the site footer. It clears your saved choice, removes the Google Analytics cookies, and reloads the page so the cookie banner appears again.

To remember your choice, our site saves one essential entry, cec-cookie-consent, in your browser’s local storage. It records only whether you accepted or declined, stays on your device, and is not sent to us or anyone else. You can also block or delete cookies and site data in your browser settings; the site works without them, though the cookie banner will ask again if your choice can’t be remembered.

Third-party services

We may share information with trusted service providers who help us operate our business — for example, hosting, communications, scheduling, or analytics partners — and only to the extent needed to perform those services on our behalf. We may also disclose information when required by law, or to protect the rights, property, or safety of our customers, our company, or the public. We expect these partners to safeguard the information they handle.

The map on our contact page is embedded from OpenStreetMap. When the map loads, your browser requests it directly from OpenStreetMap’s servers, which receive your IP address and standard request details such as your browser type. That information is handled under OpenStreetMap’s own privacy policy.

Data security

We take reasonable administrative, technical, and physical measures to protect the information you share with us against loss, misuse, and unauthorized access. No method of transmission over the internet or electronic storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

Your choices

You may contact us at any time to review, update, or request deletion of the personal information we hold about you. You can also opt out of non-essential communications by letting us know, and change your cookie choice at any time with the “Cookie settings” link in the site footer. To make a request, reach us using the contact details below.

Children’s privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. When we do, we will revise the “Last updated” date shown above. We encourage you to review this page periodically.